Diversity FM Complaints Procedure

Diversity FM is committed to meeting the terms and conditions set out in the Ofcom Code of Conduct in relation to Radio Broadcasting.

We will never deliberately broadcast content which is of a directly offensive nature in terms of language and we seek to offer a challenging but balanced, non-inflammatory approach to issues relating to religion, faith and politics. We are also dedicated to delivering on our key commitments in relation to equal opportunities and strive not to discriminate against any member of the community despite their economic, social and religious background or their age or gender. This is true of both our direct contact with the public and in our broadcast output.

As such Diversity FM has developed a complaints procedure through which members of the public can make a response if they feel we have not met the aims above. Any such complaints will be investigated and an initial response given within 24 hours.

We hope you never have to, but if you feel you need to make a complaint, please follow this process:

1. In the first instance you should refer the complaint to a member of the Diversity FM Staff Team. You can contact Duncan Moore or Tony Cudlip by telephone on 01524 383394, by writing to Complaints, Diversity FM, YMCA, Heart of the City, Fleet Square, Lancaster LA1 1HA, or by e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
2. If the complaint is not thereby resolved you may contact the Diversity FM Project Manager, Phil McGrath. You can telephone him on 01524 32737, e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or you can write to him at the address given in section 1 above.
3. If the complaint is still not resolved you can contact the YMCA Local Chief Executive. The complaint must be made in writing to address above. The Chief Executive will review the complaint with the Diversity FM Staff Team and the Project Manager and if appropriate the complaint will be taken before the board of trustees before a response is made.
4. If the complaint is still not resolved then you may follow the Ofcom Complaints Procedure by contacting them via their website at www.ofcom.org.uk/complain/progs/

As part of our license conditions Diversity FM has to keep recordings of all its output for a period of six weeks and these will be used to address any complaints made by the public.