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Thu, 17 May 2012 Knife used in Lancaster cycle track robbery Police are appealing for witnesses following a robbery on the cycle track at the back of Sainsbury’s in Lancaster.

Wed, 16 May 2012 Peeping tom given suspended jail sentence A PEEPING Tom who secretly filmed women using the toilet has been given a suspended jail sentence.

Wed, 16 May 2012 Safe stolen during robbery A HOMEOWNER was subjected to a terrifying ordeal when she was threatened with a hammer during a robbery.

Tue, 15 May 2012 Lancaster quay blaze drama SMOKE billowing from an old Victorian mill could be seen across Lancaster after an arson attack on Friday evening.

Sun, 13 May 2012 Mayor’s Farewell HALTON Coun Paul Woodruff said it has been an “absolute delight” to be the Mayor of Lancaster for the past year, as he hangs up his robes this week.

Diversity FM Complaints Procedure

Diversity FM is committed to meeting the terms and conditions set out in the Ofcom Code of Conduct in relation to Radio Broadcasting.

We will never deliberately broadcast content which is of a directly offensive nature in terms of language and we seek to offer a challenging but balanced, non-inflammatory approach to issues relating to religion, faith and politics. We are also dedicated to delivering on our key commitments in relation to equal opportunities and strive not to discriminate against any member of the community despite their economic, social and religious background or their age or gender. This is true of both our direct contact with the public and in our broadcast output.

As such Diversity FM has developed a complaints procedure through which members of the public can make a response if they feel we have not met the aims above. Any such complaints will be investigated and an initial response given within 24 hours.

We hope you never have to, but if you feel you need to make a complaint, please follow this process:

1. In the first instance you should refer the complaint to a member of the Diversity FM Staff Team. You can contact Duncan Moore or Tony Cudlip by telephone on 01524 383394, by writing to Complaints, Diversity FM, YMCA, Heart of the City, Fleet Square, Lancaster LA1 1HA, or by e-mail to office@diversityfm.co.uk

2. If the complaint is not thereby resolved you may contact the YMCA Service Manager Nik Marsdin. You can telephone him on 01524 32737, e-mail ymcalancaster@btconnect.com or you can write to him at the address given in section 1 above.

3. If the complaint is still not resolved you can contact the YMCA Local Chief Executive. The complaint must be made in writing to address above. The Chief Executive will review the complaint with the Diversity FM Staff Team and the Project Manager and if appropriate the complaint will be taken before the board of trustees before a response is made.

4. If the complaint is still not resolved then you may follow the Ofcom Complaints Procedure by contacting them via their website at www.ofcom.org.uk/complain/progs/

As part of our license conditions Diversity FM has to keep recordings of all its output for a period of six weeks and these will be used to address any complaints made by the public.

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